The terms and conditions set forth herein reflect Bolt Mobile Detailing's policy with respect to each of its customers. All customers of Bolt Mobile Detailing agree to be bound by the terms and conditions set forth below.
Your vehicle and performing proper detailing techniques is our first priority. We will not perform any service that shows potential to cause harm or damage your vehicle. Prior to Bolt Mobile Detailing performing services on your vehicle, you, the owner, will advise us of any cosmetic or mechanical issues that would prevent us from completing the detail. These may include low battery, trunk permanently shut, windows do not roll down, etc.
If your vehicle poses a potential threat to our health and/or safety, please let us know. If there is the threat of any harmful substances (needles, drugs, gasoline, etc.) in the vehicle, you must let Bolt Mobile Detailing know prior to your detail. You will be held responsible for any health and/or safety issues arising from your vehicle.
If your vehicle cannot be detailed at the scheduled time, you will still be charged the full amount for your scheduled appointment.
Bolt Mobile Detailing reserves the right to refuse service.
Appointments
We will arrive as close to the scheduled appointment time as possible. However, sometimes situations can occur that will disrupt the daily schedule. Our safety will never be compromised by rushing to meet a schedule. You will be called and advised of an arrival time when schedules change beyond our control.
Pricing varies for each vehicle and is determined by size, package, and condition.
Additional charges apply for heavy stains, excessive pet hair, excessive debris removal, and personal item removal due to the additional time it takes.
Property Damage
Each customer agrees to indemnify and hold harmless Bolt Mobile Detailing, its owner(s), employee(s), and affiliates from any damage, loss, expense, cost, claim, and liability (including attorney and legal fees) arising out of Bolt Mobile Detailing services, including, without any limitation, any accidental property damage not relating to the services performed. I acknowledge that the unique nature of Bolt Mobile Detailing's business may expose me to greater property damage risk, and I hereby assume such risk.
Bolt Mobile Detailing will neither install nor remove any car seats or custom equipment from your vehicle unless deemed absolutely necessary and your approval and acceptance of these terms grants permission to do so.
We will neither remove nor install car seats from your vehicle. If you would your car seat cleaned underneath, please have it removed prior to your appointment.
We will neither remove nor install custom equipment from your vehicle. This includes, but is not limited to, seat covers, subwoofers, light bars, pet protectors, and bumper stickers. If you would like these things cleaned underneath, please have them removed prior to your appointment.
We require a minimum of 24 hours notice to change or cancel an appointment.
If you wish to change your appointment with less than 24 hours notice, you have the following 2 options:
- Reschedule your appointment with a cancellation fee. With this option, you will lose your initial deposit and will be required to leave another deposit of equal value to the first.
- Cancel your appointment with a cancellation fee. With this option, you will lose your deposit.
There are NO GUARANTEES of bringing your vehicle back to a specific condition (i.e., Showroom new).
Payment
We accept cash and credit. Payment is due at the completion of the detail.
There may be an additional charge for insufficient funds or returned payments.
Photographs and Video
We have your permission to take pictures or video of your vehicle for marketing purposes. These will never be sold or given to third parties.
Damage/Accidents
Reimbursement will not be paid for any minor cosmetic damage as a result of detailing your vehicle. Reimbursement will be paid for any major damage caused to your vehicle as a result of our gross negligence or willful misconduct.
If something arises after the detail that was not noticed during the final walk around, you must contact us within 24 hours, and, if needed, schedule a touch-up detail within 5 days.
Each customer agrees to indemnify and hold harmless Bolt Mobile Detailing, its owner(s), employee(s), and affiliates from and against any and all liabilities, expenses, damages, and costs, including attorney and legal fees, resulting from any service provided or injury after our services have been completed.
Law Enforcement Officers & First Responders
In order to receive our First Responder discount on your personal vehicle, you must show the detailing technician an acceptable, unexpired form of identification PRIOR to your appointment beginning. If you cannot show acceptable identification, you will not receive our First Responder discount.
In order to receive our Law Enforcement Vehicle services, you must show the detailing technician a valid and unexpired ID card and/or badge PRIOR to your appointment beginning. If you cannot show acceptable identification, you will not receive our services.
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